Refund Policy
Last updated: 26 June 2026
This Refund Policy applies to purchases and subscriptions for Sysonaut Draw Single.
Payments, invoices, taxes, refunds, and chargebacks are handled by Paddle as our Merchant of Record. Paddle is the seller of record for your purchase. If a refund is required, it will be processed by Paddle to the original payment method where possible.
1. All sales are final
Sysonaut Draw Single is a digital service that is made available to you immediately after purchase. For this reason, all sales are final and we do not offer voluntary refunds, including for subscription renewals, partial or unused subscription time, or change of mind.
You can cancel your subscription at any time to stop future renewals. Cancelling prevents further charges but does not refund the current billing period — you keep access until it ends.
This does not affect any mandatory statutory rights you may have, which are described in Section 2 below.
2. EU and UK consumer withdrawal rights
If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with mandatory withdrawal rights, you may have a legal right to withdraw from an online purchase within 14 days without giving any reason.
The withdrawal period normally expires 14 days after the day the contract is concluded.
However, for digital content or digital services supplied immediately, your right of withdrawal may expire before the end of the 14-day period if:
- you expressly consent to the immediate supply of the digital content or digital service before the withdrawal period ends, and
- you acknowledge that you lose your right of withdrawal once the supply or performance has begun.
Where legally required, this consent and acknowledgement will be collected during checkout.
Nothing in this Refund Policy limits any mandatory rights you may have under applicable consumer protection law.
3. How statutory refunds are processed
Where you are entitled to a refund under applicable law, please contact us at contact@sysonaut.com with the email address used for the purchase and your Paddle order or transaction ID if available. Once approved, we will notify Paddle and Paddle will process the refund.
Refunds are usually returned to the original payment method where possible. Processing times may vary depending on your bank, card issuer, or payment provider.
4. Contact
If you have any questions about this policy, please contact:
You may also contact Paddle support using the order support information provided in your Paddle purchase receipt.